The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Moving-in

Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move-in to the building at anyone time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 6 days per week,8am to 4.30pm Monday to Saturday.

Residents can make a booking and check booking availability by logging into ‘Buildinglink’ the online management system used to manage the building. Booking availability can be viewed under the ‘reservations’ tab. Building management will confirm your booking and also provide you with a copy of the moving instructions which are also available from the forms section of this website.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@archibaldresidences.com.au or via Buildinglink. For building emergencies such as large water leaks management can be contacted 24/7 on (02) 7208 9165.

Additional Keys & Access Cards

Additional access devices and apartment keys can be ordered through building management. Residents can download the keys/access card request form from the forms section of this website.

Apartment Defects & Maintenance

Parkview and their subcontractors have made every effort to handover the building and your apartment defect free. We understand that there may be issues that have failed to be identified. For defects identified post settlement, please log your defect with Building Management via Buildinglink or email who will follow-up with Parkview on your behalf.

Connecting Gas & Electricity

When moving into the building you will need to connect your gas and electricity to prevent your service being cut-off. While your utilities service should be working on occupancy, you must create an account with a utilities provider to prevent being cut off.

The electricity and gas supplied to your apartment is individually metered. Should you require your electricity or gas meter numbers, please refer to the Apartment / Lot Information table available in Appendix 1 of the Building Information Manual.

Utilities meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting Building Management. The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.

Please note that the building’s hot water is provided through a centralised gas hot water system however owners need to pay for the gas to heat the hot water. When setting up your gas account,  you will also establish an account for the gas to heat the hot water. There will therefore be two meter numbers on your gas account.

Residents should ensure that they cancel their gas and electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.

Water & Hot Water

The cost of water is paid for by each apartment billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details. Sydney Waters contact details are:

132 092
www.sydneywater.com.au

Individual stop valves to turn on/off the hot and cold water to your apartment can be found in the meter cupboard in the common hallway accessible by contacting Building Management.

Phone & Internet

The building is connected to the National Broadband Network (NBN). When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to any areas of the building please contact building management. Some popular telecommunications providers are:

Telstra: www.telstra.com.au
Optus: www.optus.com.au
TPG: 13 14 23 (www.tpg.com.au)

Each apartment has an NBN distribution board usually located in one of the living area cupboards. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the various wall outlets throughout your apartment.

If you require NBN LOC numbers when setting up your connection, they are available in the Apartment / Lot Information table in Appendix 1 at the back of this document.

Foxtel

The building is Foxtel ready and residents wanting to install Foxtel should contact them directly, see www.foxtel.com.au .

Intercom System

Each apartment has an intercom handset that will provide access to the building via the main entrance foyer and car park. You can download the intercom handset instructions via Buildinglink or it is available in the handover documents that are part of your welcome pack.

Waste Disposal & Recycling

Each level has garbage chute for general waste and recycling. Please note only bottles, glass and aluminium may be placed down the recycling chute. Any cardboard or paper must be placed in the blue bins located on the lower ground level opposite the loading dock.

Communal Outdoor (BBQ) Area

There is a communal outdoor BBQ area on level 6 that includes a BBQ and small kitchen. This area is open from 7am to 10pm daily and residents can book the area for functions of up to 25 people by contacting the concierge.

By-laws

The building’s by-laws outline the rules and regulations by which occupants must abide to protect the building and ensure peace and harmony amongst occupants. A copy of the building’s by-laws was in your contract of sale and is also available via Buildinglink.

Building & Strata Management will supervise the management of the building in accordance with these by-laws and laws outlined in the Strata Title Management Act.

Buildinglink Management System

Building Management use a building management programme ‘Buildinglink’ to manage the building. This programme will record all matters affecting the building and individual apartments allowing residents to report matters relating to their apartment, and track the progress of their issue, receiving regular updates. Residents are not obliged to use Buildinglink if they do not want to and can still report matters via phone or email, regardless of how their issue is reported it will be recorded in Buildinglink for future reference if required.

Buildinglink also contains further information that will be useful to residents that is not on the website or available to the public. This includes fitting and fixture user manuals and warranties, and building plans. This information can be found in the ‘library section’ of Buildinglink once available.

Buildinglink can be accessed via the following link or on the building websites home page. Residents must first register their details with Building Management at the following link and then a username and password will be issued to them.

Resident Information & Communication

‘Buildinglink’ also allows management to easily send emails and SMS to all residents to keep them up to date on building matters such as the garage door or lift not working.

To ensure building management has your correct contact details residents (tenants & owners) are requested to please register their information with Building Management by completing the ‘Resident Registration’ form available at the following link or on the home page of the website.

We appreciate your co-operation and look forward to keeping you up to date with matters around the building.